Client Care

Client care is at the heart of our quality drive, as with all forms of business, the client must and does come first. We concentrate on building a true partnership with our client, carefully evaluating all their investigative requirements, delivering a service that is genuinely tailored to their needs, establishing and maintaining a good working relationship throughout the service life and ensuring that they receive full satisfaction. Providing a quality service for our client’s means setting performance standards for every part of our service. All members of the Company from the Senior Lead Investigator, all our agents’ right through to secretarial staff are fully involved in achieving this objective.

Such an approach to quality cannot be separated from the other elements of the service described within this information pack. It is an essential part of each and every one of them. Equally, it is not an activity that we seek to pursue on our own. It requires involvement, evaluation and feedback from you, our clients, at all stages. As things change it also needs to be progressive in purpose and design. The delivery of this process must be monitored, maintained, reviewed, and improved on via a process that provides complete action should any problems occur. We feel that only by ensuring that the closest supervision takes place with individual accountability, we will as a professional investigation agency provide our clients with "Peace of Mind".

Please remember that we can only deal with Criminal Appeals, Criminal Miscarriage of Justice and False Allegation cases. By agreement we are willing to attend any reasonable location, within the United Kingdom, to discuss any investigation or confidential matter that may require our services. Alternatively, by appointment, you are most welcome to attend our offices in person.

PROTECT YOUR LEGAL RIGHTS

Service Profile

All services supplied are in accordance with the Supply of Goods and Services Act 1982 and The Company will:-

1. Provide that service with a reasonable amount of care and attention, with the correct quality standards.

A. Being Professional Private Enquiry Agent’s we understand completely the need for confidentiality and sensitivity and guarantee both (See Liability Clause D).

B. To abide by The Company’s Governing Bodies “Code of Practice” and to abide by The Company’s own “Code of Conduct” along with The Company Operating Policy.

C. To make all relevant enquiries which The Company feels are applicable to the Appellant/s case in a lawful manner (See Liability Clause D).

D. To abide by The Private Security Industry Act 2001 and the Criminal Procedures Investigations Act 1996 and any other Act of law applicable to The Company’s business.

E. To work in an efficient manner with due care and to carry out our work within a reasonable time frame within The Company’s control (See Delivery Dates).

F. To assist the Client and or Appellant in locating legal representation.

G. To assist the instructing solicitor regarding an appeal (if directed that an appeal is possible) in connection with the Appellant’s conviction/s.

H. To submit a report on completion of our inquiry’s.

I. To take instructions from the Client and or Appellant that may be deemed necessary upon The Company taking legal advice (see Liability (C)) that is applicable to the investigation.

Liability (C). The Company has a policy of strict compliance with laws, which are applicable to its business, wherever conducted. In some instances, law and regulations may be ambiguous and difficult to interpret. In such cases The Company would seek legal advice to which The Company has access in order to assure that The Company is in compliance with this policy and are observing all applicable laws and regulations. Compliance with the law means not only observing the law, but also conducting The Company’s business affairs so that The Company will deserve and receive recognition as a law-abiding organisation.

J. All data processed will be in accordance with the Data Protection Act.
Code of Conduct

As professional investigators we regard ourselves as members of an important and honourable profession.

We will conduct both our personal and official lives so as to inspire confidence of the public.

We will not use our profession and our position of trust for personal advantage or profit.

We will regard our fellow investigators with the same standards as we hold for ourselves. We will never betray a confidence or otherwise jeopardize their investigations.

We will regard it our duty to know our work thoroughly. It is our further duty to avail ourselves of every opportunity to learn more about our profession.

We will avoid alliances with those whose goals are inconsistent with an honest and unbiased investigation.

We will make no claim to professional qualifications, which we do not possess.

We will share all publicity equally with our fellow investigators, whether such publicity is favourable or unfavourable.

We will be loyal to our superiors; to our subordinates and to the organisations we represent.

Always bear in mind that we are truth-seekers, not case-makers; that it is more important to protect the innocent than to convict the guilty.